Platform Integrations: An Interview with Fundraise Up
Our team at Tackle has worked with so many fundraising systems over the years, that it is rare we find one we get so excited about. Fundraise Up is has become this unicorn with our team.Fundraise Up is always learning from user data on ways to improve the user experience, and they do this automatically. So not only are they getting people to complete the donation process, their system is constantly working to do things like optimizing donation amounts and upgrading donors to become monthly givers. There is also potentially a ton of actionable data that could be learned and utilized in a CRM.
Plus, their staff is awesome and attentive, and they truly care about nonprofits beyond just trying to make a bunch of money.
I recently had the privilege to connect with Larry Cardarelli, Fundraise Up’s new Partnership Success Manager. Larry comes from the content creation space working with agencies large and small, and we know he will be a great asset to Fundraise Up’s team. We were able to chat a bit about Fundraise Up and platform integrations and trends, and I am excited to share my interview below on this topic with Larry.
Shannon: You mentioned previously that a major initiative for Fundraise Up this year is to develop new integrations with other platforms. What trends contributed to making this a priority?
Larry: Fundraise Up is hyper-focused on the online donation experience—we’re not trying to be a CRM. So to ensure that the greatest number of nonprofits can take advantage of the platform, we’re invested in rapidly deploying new native CRM integrations. Today, we have six such integrations, including API-based solutions for Salesforce and Raiser’s Edge NXT, and most recently, Neon CRM.
S: Are there any unique ways nonprofits are using integrations with Fundraise Up?
L: Yes. One of the key features of our integration suite is custom mapping rules. Mapping rules in Fundraise Up allow a nonprofit to route data to its CRM in an incredibly sophisticated and granular way. This means that tracking campaign, appeal, and fund properties is painless and straightforward, and we can even push UTM tags to the nonprofit’s CRM for enhanced marketing tracking. The practical outcome of our approach to data mapping is that our customers can engage in advanced fundraising. And they know that any data they collect in Fundraise Up (including data from custom properties) can be routed to their CRM.
I’ll also add that through our Zapier integration, the sky’s the limit in terms of what a nonprofit can do with its data. There are great stewardship tools like Thankview that can be connected to Fundraise Up for sending video messages in email, and of course, marketing staples like MailChimp for growing email lists.
S: In addition to integrations, what platform trends is your team seeing recently?
L: Recurring giving is a powerful component of any fundraising strategy, and we’ve seen a lot of demand in the nonprofit sector for better offerings from software vendors. Strategically, we built robust recurring giving functionality into the Fundraise Up platform on day one, and it’s helped nonprofits double their recurring donor acquisition rates and boost overall online donation revenue by 2x. So instead of going back to the drawing board like some vendors will have to do, we’re able to focus on conversion enhancements for our recurring donation features and iterate on components like our one-time to recurring donation upsell tools.
S: How is Fundraise Up solving issues that come up with compatibility integrating your product with other platforms? For example, when a platform like Salesforce makes a change to their API or data structure.
L: This is a really important question because, while native integrations help automate things, they don’t always meet the advanced needs of enterprise nonprofits. To make sure we can service even the most complex data structures, we’ve created a custom export tool that lets a nonprofit have complete control over the data that is pulled from Fundraise Up and how that data is formatted. This is super important because not all CRMs format data the same way, and it can be a frustrating to have to manipulate your data in Excel before uploading it to a CRM. Our custom export tool also features a scheduling feature which lets you export data on a recurring basis. That export can either be emailed to one or more users or uploaded to an FTP location. So with our custom export tool, it doesn’t matter if a platform’s API or data structure changes. A nonprofit can update their export from Fundraise Up to meet the requirements of their CRM.
S: How are partners, like Tackle, stepping in to fill the gap?
L: I mentioned earlier that we’re hyper focused on the online giving experience, but that doesn’t mean we’re not interested in ensuring that customers succeed in other areas. We partner with companies like Tackle to ensure that our customers are fully supported as they scale their fundraising efforts. Since Tackle is really an extension of a nonprofit’s team, they can be relied upon for Help Desk services, best practices-based CRM management and of course, seamless integration of Fundraise Up into the nonprofit’s fundraising tech stack.
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