This approach minimized system downtime for SU2C. By opting for a fast implementation first, then addressing data cleanup and feature enhancements second, we reduced this downtime from a typical 9-12 months to about two months.
Because users were able to quickly start using the new system, this allowed them to explore the features and customizations they actually needed. This kept the users engaged, which ultimately helps with reduced staff turnover, training processes, and a smoother transition to new features.
Throughout this project, both the client and Tackle were able to easily manage the timeline and budget. Projects were scheduled around SU2C’s events and campaigns, and the budget was able to be spread across multiple fiscal years.